Sales Business Development Center Associate (BDC)

Crowley Car Company•Escondido, CA

7d•Onsite

About The Position

North County Kia is seeking an Automotive Business Development Associate to join our team. The BDC Associate is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales department. You will find that you are given the knowledge and tools necessary to succeed. We offer you a challenging career where you will have the opportunity to grow professionally.

Requirements

Must have an active Vehicle Salesperson License with the DMV.
High level of professionalism
Excellent oral, written and positive interpersonal communication skills
Previous experience in customer service, sales, or phone-based work
Computer literacy – developing proficiency with all features of the BDC CRM software
Strong organizational and follow-up skills
Ability to read and comprehend instructions and information
Excellent problem-solving skills
Valid Driver's License and ability to maintain insurability
High school diploma or equivalent

Nice To Haves

Previous sales experience or passion for cars preferred
Bi-lingual/multi-lingual preferred
Call center experience is a plus, but not necessary.

Responsibilities

Receiving inbound sales phone calls and Internet leads
Identifying the client's needs and scheduling appointments
Placing outbound phone calls to potential leads
Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration.
Contacting clients prior to appointment date to confirm appointment
Following up post visit to ensure customer satisfaction
Maintaining current knowledge of all promotions and inventory
Attending Sales meetings
Consistently meeting/exceeding goals which correspond to the objectives of the dealership