Business Development Center (BDC) Manager
Germain Lexus Of Naples•Naples, FL
•Onsite
About The Position
Germain Lexus of Naples Business Development Center (BDC) Manager Naples, FL At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As the BDC Manager, you will lead our BDC team to drive customer engagement, increase sales opportunities, and enhance the overall customer experience.
Requirements
- Proven experience in a BDC managerial or supervisory role, preferably within the automotive industry
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Proficiency with CRM software and BDC technology tools
- Results-oriented with a strong focus on customer satisfaction and lead conversion
- Ability to analyze data and generate actionable insights
Responsibilities
- Manage and lead the BDC team to achieve monthly and quarterly sales goals
- Develop and implement effective communication strategies to engage potential and existing customers
- Monitor and analyze BDC performance metrics to identify opportunities for improvement
- Collaborate closely with sales and service departments to ensure seamless customer follow-up
- Train, mentor, and motivate BDC team members to deliver excellent customer service
- Maintain CRM data accuracy and oversee lead management processes
Benefits
- Comprehensive Coverage & Health, Dental and Vision Insurance
- 401(k) Savings Plan with Employer Match
- Paid Vacation/Company Holidays
- Competitive Wage Plans
- Ongoing Professional Development and Internal Promotions
- Company Outings and Activities
- Employee Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
