Sales BDC Representative

Mark Jacobson Toyota•Durham, NC

About The Position

The Business Development Center (BDC) Representative is a key role that supports the growth and efficiency of our sales team by handling incoming calls, scheduling appointments, managing leads, and following up with sales associates. The successful candidate will be expected to meet daily performance expectations and contribute to the overall development of the sales team.

Requirements

Prior experience in a sales, call center, or customer service role is preferred.
Familiarity with CRM systems (Salesforce, Eleads, drive centric etc.) or similar software.
Strong communication, organizational, and multitasking skills.
Self-motivated, results-driven, and comfortable working with performance metrics.
Ability to collaborate and motivate others while maintaining a positive attitude.

Responsibilities

Make a minimum of 60 outbound and answer inbound calls daily to prospective customers, responding to inquiries, qualifying leads, and setting appointments for the sales team.
Effectively manage inbound leads, ensuring all inquiries are addressed promptly and accurately.
Maintain an organized follow-up system to ensure leads are contacted regularly and stay engaged throughout the sales process.
Schedule appointments for the sales team efficiently, ensuring optimal calendar management while prioritizing customer preferences and availability.
Accurately input customer and lead information into CRM systems for scheduling and follow-up.
Follow up with prospects and customers who have previously expressed interest to nurture leads, answer questions, and maintain engagement.
Track and document all interactions with leads and customers to ensure seamless communication and follow-through.
Assist in the development and performance of sales associates by offering guidance, support, and training on lead management and follow-up strategies.
Collaborate closely with the sales team, ensuring they are fully informed about lead status and upcoming appointments.
Foster a positive, team-oriented atmosphere by sharing best practices, feedback, and helping to meet team goals.
Consistently meet or exceed the daily expectation of making 100 calls (outbound/inbound) to engage with leads.
Meet defined KPIs (Key Performance Indicators) for lead conversion, appointments scheduled, and follow-up completion.
Maintain accurate and up-to-date records in CRM to track call volume, lead progression, and appointment status.
Provide exceptional service to potential and existing customers by delivering professional, courteous, and timely communication.
Handle customer inquiries or concerns with patience and a solutions-oriented approach.
Effectively prioritize tasks, manage time, and stay organized in a fast-paced environment, ensuring deadlines are met and goals are achieved.
Maintain a high level of attention to detail when scheduling appointments, following up with leads, and managing customer information.
Proficiency in using CRM systems to track and update lead status and sales activity.
Comfortable with utilizing other sales tools and phone systems to improve efficiency.