Sales Associate

Express • Eau Claire, WI

2d

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style, with retail and outlet stores, an online store, and a mobile app.

The Sales Associate joins the Express team and helps provide retail customers with a great in-store shopping experience. The role also includes store tasks such as stocking, cleaning, and folding merchandise. Associates maintain an inviting and safe store, support product launches, process purchases, resolve service issues, and promote credit and loyalty programs.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years of relevant experience.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customer participation.
• Perform additional tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may access assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED