Sales Associate

Express • Orlando, FL

17h • Onsite

About The Position

PHOENIX Retail, LLC is seeking a Retail Sales Associate for its Express store in Lake Buena Vista. The Sales Associate provides a great in-store shopping experience while assisting with additional store tasks such as stocking, cleaning, and folding merchandise. The role includes maintaining safe, clean, and organized areas throughout the store, supporting product launches, processing transactions, resolving customer service issues, and promoting credit and loyalty programs.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficient in using technology, including iPads and registers.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Meet the physical requirements of the role.
• Customer service skills and the ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service-related issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customers to participate.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED