SALES ASSOCIATE (OUTLET OKC/FT) Non-Safety Sensitive

Mathis Home•Oklahoma City, OK

2d•Onsite

About The Position

The Sales Associate promotes and sells merchandise displayed on the showroom floor, working directly with internal and external customers. This role involves following up on customer orders and inquiries, assisting with merchandise-related problems in conjunction with customer service and warehouse operations, and collaborating with other departments to ensure customer needs are met. The Sales Associate will engage customers to understand their needs, explain product features and benefits, prepare sales tickets, and assist customers in making product selections. Continuous education on new products, policies, and advertisements is expected. The role requires knowledge of effective sales methods, excellent customer relations, and follow-up communication via email and phone. Any other duties as directed by management are also part of the role.

Requirements

Ability to lift merchandise of 40lbs to move furniture as part of the selling process
Ability to assist in loading furniture for customers
Must be able to walk or stand for long periods of time
Must be able to listen and respond to customer’s needs
Ability to communicate effectively with team members
Positive attitude when working with internal and external customers
Knowledge of employment and merchandise handling procedures
Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion
Lifting up to 40 lbs rarely, and/or up to 10 lbs occasionally to move objects

Nice To Haves

Sales experience preferred, not required
Spanish-speaking (English/Spanish bilingual) candidates are strongly preferred

Responsibilities

Promote and sell merchandise displayed on the showroom floor
Work directly with internal and external customers
Follow up with customer orders and inquiries
Assist with any problems associated with merchandise in conjunction with customer service and warehouse operations
Work on an organizational level with other departments to ensure customer needs are met
Ask customers questions about products, prices, availability, and product uses to get a better understanding of the customer’s needs
Explain features of products in a manner that the customer will understand
Explain features of products that will benefit the customers based on their needs
Prepare sales tickets for orders obtained
Assist customers in making product selections based on customers specifications
Recommend, select, and help locate or obtain merchandise based on customer needs
Describe merchandise and explain use, operation, and care of merchandise to customers
Stay educated on new products, policies, as well as advertisements the store is running
Use excellent customer relations
Follow up with customers by email and phone
Perform any other duties as directed by management