Sales Associate

Petco•Westwood, CA

16h•Onsite

About The Position

The Sales Associate is at the heart of the Pet Care Center experience, helping pet parents find suitable products and solutions while creating a welcoming, safe, and engaging environment. The role involves customer service, sales support, pet-care information, cashiering, merchandising, inventory replenishment, and maintaining store standards. It is performed in a fast-paced retail environment and requires active engagement on the sales floor, working with teammates, customers, and animals.

Requirements

Passion for animals and an interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals according to Petco policies and standards.
Share accurate product and pet-care information to help customers make informed choices.
Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
Build positive shopping experiences that support customer trust and loyalty.
Collaborate with and support teammates.
Assist customers in selecting products and services that meet their pets’ needs.
Educate customers about products, services, and promotions, and support store sales and service goals.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
Follow company policies, procedures, and safety standards.
Perform additional tasks and responsibilities as assigned.