Full Time - Sales Associate - Flooring - Closing
About The Position
As a Customer Service Associate in Flooring, you provide friendly, professional service and help customers choose products and services for home improvement projects. You welcome customers, listen to their needs, answer questions, locate and handle merchandise, and guide them through shopping or checkout. You may occasionally load merchandise and will organize and replenish products. The role may also involve preparing merchandise for customers, cross-training in other store areas, and completing other assigned duties. Work may take place indoors or outdoors and may involve varying weather conditions, noise, moving equipment, and physical activity.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
- Follow lifting guidelines, limiting single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
- Use powered equipment as required, with proper training or assistance from a trained coworker.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, select, and handle merchandise and guide them through shopping or checkout.
- Replenish merchandise by identifying empty shelf areas and restocking supplies.
- Process orders and deliveries accurately so customers receive expected merchandise on time.
- Cross-train in other store areas to support customer service.
- Prepare merchandise for customer needs, such as cutting or bundling materials where applicable.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick and volunteer time, based on role, tenure, and locality
- Tuition assistance and trade skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan
- 10% associate discount and broad discount platform
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Maternity and parental leave
- Adoption assistance
- Business Travel Accident insurance
- Learning and development opportunities
- Wellness programs
- Potential annual bonuses, deferred compensation, and grant awards, depending on eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
