Sales Associate

J.McLaughlin•Plano, TX

About The Position

J.McLaughlin is seeking a highly motivated, results-driven Sales Associate for a retail store. The role represents the brand and its culture, builds meaningful relationships with clients and the community, and delivers personalized service in a welcoming retail environment. Sales Associates use product knowledge and selling skills to meet goals, support store operations, and create a distinctive shopping experience for new and existing customers.

Requirements

High school diploma or GED.
Previous retail or customer service experience is preferred.
Strong communication and interpersonal skills and the ability to work as part of a team.
Track record of achieving sales goals and accountability for results.
Positive, self-motivated approach to serving customers.
Reliability, accountability, and professionalism.
High energy and results-driven approach.
Ability to adapt positively to change and solve problems.
Ability to multitask while keeping the customer the top priority.
Ability to work various shifts, including weekends and holidays.
Comfort standing for long periods and ability to lift up to 30 pounds.

Nice To Haves

Previous retail or customer service experience.

Responsibilities

Represent the brand by embracing company culture and cultivating strong relationships with clients and the community.
Provide exemplary client service and foster a friendly, customer-centric retail environment that builds loyalty.
Drive sales through product knowledge and appropriate recommendations to clients.
Use clienteling tools and outreach to inform customers about upcoming events and new product arrivals.
Support the store manager with daily operations and assigned areas of responsibility.
Help maintain a culture of kindness focused on clients and the team.
Stay informed about merchandise, pricing, and promotions and communicate this information to clients.
Use selling techniques to address objections and close sales.
Understand sales plans and key metrics and contribute to the store’s overall success.
Participate in store events and trunk shows and help build the retailer’s local reputation.
Use the POS system accurately while providing customer service.
Plan and prioritize daily tasks while keeping customers the top priority.
Assist with sales-floor merchandising and replenishment in accordance with visual standards.
Respond to customer questions, inquiries, and concerns and resolve issues in a timely manner.
Communicate effectively with customers, supervisors, peers, and other store teams.
Share best practices, ideas, and information with peers and build productive relationships.
Assist with executing direction from Retail Operations and the Corporate Office.
Keep the sales floor, stock room, and common areas clean and organized.
Follow company policies, procedures, and standards of professionalism.
Assist with opening and closing procedures and perform key holder duties when management is absent.
Lead by example and maintain a high level of integrity.