Sales Associate
About The Position
As a Sales Associate at Petco, you are at the heart of the Pet Care Center experience. You help pet parents find suitable products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail setting. You support animal health, safety, and care in accordance with Petco policies and standards; provide accurate product and pet care information; serve customers; and help keep the sales floor clean, organized, and stocked. You also process transactions, support inventory and merchandising activities, and follow company policies and safety standards. The work takes place in a Pet Care Center retail environment and involves active engagement on the sales floor. It requires frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. The role involves customer assistance and cashiering, proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals, and flexible availability for operating hours that include evenings, weekends, and holidays. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.
Requirements
- Passion for animals and an interest in pet care.
- Strong communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic math skills and comfort handling cash and transactions.
- Strong attention to detail and reliability.
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
- Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
- Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Nice To Haves
- Previous retail or customer service experience is preferred but not required.
Responsibilities
- Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
- Share accurate product and pet care information to help customers make informed choices.
- Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
- Create positive shopping experiences that build trust and customer loyalty.
- Assist customers in selecting products and services that meet their pets’ needs.
- Educate customers about products, services, and promotions, and support store sales and service goals.
- Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
- Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
- Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
- Assist with store recovery, merchandising, promotional setups, daily operational routines, and task execution.
- Collaborate with and support teammates.
- Follow company policies, procedures, and safety standards.
- Complete additional tasks and responsibilities as assigned.
Benefits
- Opportunities to learn, grow, and explore career paths.
- A welcoming, inclusive team environment.
- Purpose-driven work that makes a difference for pets and people.
- A fun, fast-paced role where no two days are the same.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
