Sales Associate

Express • Nashua, NH

1d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand with retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app. The Sales Associate at the Pheasant Lane store helps provide customers with a great in-store shopping experience and supports store operations through tasks such as stocking, cleaning, and folding merchandise.

The role maintains clean, organized, safe, and inviting sales and back-of-house areas; follows company policies and procedures; and assists with product-launch changes according to company standard operating procedures. Associates deliver the customer experience model, process transactions accurately and efficiently, resolve or escalate customer-service issues while communicating with Store Management, and promote credit and loyalty programs by explaining their benefits to customers. Other essential functions may be assigned by a supervisor.

The position requires a high school education or equivalent, at least six months of relevant experience, proficiency with technology such as iPads and registers, availability that includes nights and weekends, and the ability to meet physical requirements. Previous retail experience is preferred. Applicants must be authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Requirements

• High school diploma or equivalent.
• At least six months of relevant job experience; the posting lists 0–2 years of relevant experience.
• Proficiency using technology such as iPads and registers.
• Availability meeting defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position's physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Must be currently authorized to work full-time in the United States; PHOENIX does not sponsor applicants for work visas for this position.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout area, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product-launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customer participation.
• Support store operations with tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• For part-time associates: access to assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• For eligible part-time associates: paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED