Sales Associate

Carter's • Waco, TX

14h

About The Position

As a Sales Associate, you will be the first face of the Carter’s brand for growing families. You will welcome customers, help them discover baby essentials and children’s clothing, and assist them through important moments in their parenting journey. The role is based in a welcoming and inclusive environment that values and develops employees’ skills and talents.

Carter’s describes itself as the largest North American apparel retailer exclusively for babies and young children, with Carter’s, OshKosh B’gosh, SkipHop, and Little Planet brands. The company offers training and development programs and opportunities to build skills and grow in the current role or beyond.

The role involves customer service in a busy retail environment, including product guidance, issue resolution, omnichannel assistance, point-of-sale transactions, floor replenishment, shipment tasks, and explaining promotions and the brand loyalty program. Associates help minimize store loss by providing exceptional service and maintaining a safe, clean store. Availability may include days, nights, weekends, and holidays as scheduled. The role requires lifting up to 40 pounds and frequent bending, stooping, reaching, pushing, and pulling, as well as extended standing or walking and climbing a ladder.

Carter’s is an Equal Opportunity and Affirmative Action employer. The job description is not all-inclusive, and duties may be changed or reassigned at management’s discretion.

Requirements

• Positive and solutions-oriented mindset.
• Demonstrated customer service and customer engagement skills.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled.

Responsibilities

• Welcome customers with a warm greeting and provide assistance with product styles, features, and benefits.
• Proactively resolve customer issues and assist multiple customers in a busy retail environment.
• Assist with omnichannel needs to support a positive shopping experience.
• Execute and expedite point-of-sale/register transactions.
• Complete floor replenishment and shipment tasks as needed.
• Explain current promotional events and the brand loyalty program, including credit, to customers.
• Help minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Benefits

• Schedules designed to accommodate personal activities.
• Mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Advance You Program support to earn a GED or bachelor’s degree tuition-free, or learn English as a second language.
• Professional and personal development, including training and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed