Sales Associate

Express • Lynnwood, WA

2d • $17 - $25 • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app.

The Sales Associate joins the Express team and provides customers with a great in-store shopping experience. The role also includes supporting store operations through tasks such as stocking, cleaning, and folding merchandise. The associate maintains a clean, organized, safe, and inviting store environment; follows company policies and procedures; and assists with product launch changes according to company standard operating procedures.

The associate delivers the customer experience model, processes transactions quickly and accurately, and addresses customer service issues, resolving them or escalating them as appropriate while communicating issues and resolutions to Store Management. The associate also promotes credit and loyalty programs by explaining their benefits and encouraging customer participation. Other essential functions may be assigned by a supervisor.

The position is listed for the Alderwood store. The stated pay range is $16.66–$25.35 per hour; actual compensation depends on factors including work location, education, skills, and experience. Applicants must be authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience; minimum 6 months.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to keep the store safe and inviting.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues as they arise, determine whether to resolve or escalate them, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Perform additional tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED