Sales Associate

Carter's • Auburn Hills, MI

1d

About The Position

As a Sales Associate, you are the first face of the Carter’s brand for growing families. You welcome customers and help them find products for important moments in their parenting journey, from newborn essentials to back-to-school needs. You work in a welcoming and inclusive retail environment and contribute to a positive customer experience by providing product guidance, resolving issues, supporting omnichannel shopping, and handling store operations.

The role includes completing register transactions, replenishing the sales floor, processing shipments as needed, explaining promotions and the brand loyalty program, and helping maintain a safe and clean store. Availability may include days, nights, weekends, and holidays as scheduled. The position involves standing or walking for extended periods, climbing a ladder, and lifting up to 40 pounds, along with frequent bending, stooping, reaching, pushing, and pulling.

Requirements

• Positive, solutions-oriented mindset.
• Demonstrated customer service and customer engagement skills.
• Effective and professional verbal and written communication skills.
• Ability to manage multiple tasks at once.
• Ability to lift 40 pounds as needed and perform frequent bending, stooping, reaching, pushing, and pulling.
• Ability to stand or walk for extended periods and climb up and down a ladder.
• Availability that may include days, nights, weekends, and holidays as scheduled.

Responsibilities

• Welcome customers with a warm greeting and assist them with product styles, features, and benefits.
• Proactively resolve customer issues and assist multiple customers in a busy retail environment.
• Assist with omnichannel needs to support a positive shopping experience.
• Execute and expedite point-of-sale/register transactions.
• Complete floor replenishment and shipment tasks as needed.
• Explain current promotional events and the brand loyalty program, including credit, to customers.
• Help minimize store loss by providing exceptional customer service and maintaining a safe, clean store.

Benefits

• Schedules designed to support work-life balance, with hours of operation that allow time for personal activities.
• Mental health benefits.
• 30% discount on Carter’s brands.
• Referral bonuses.
• Advance You Program, which offers a tuition-free opportunity to earn a GED or bachelor’s degree, or to learn English as a second language.
• Professional and personal development, training, and development programs to build skills and support career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed