Full Time - Sales Associate - Building Materials - Closing

Lowe's Companies, Inc.•Middletown, DE

1d•Onsite

About The Position

As a Customer Service Associate in Building Materials, you provide friendly, professional customer service and help customers find products and services for their home improvement needs. You welcome customers, listen and answer questions, help locate and select merchandise, and occasionally load products. You also organize and replenish merchandise, process orders and deliveries, and prepare products to meet customer needs. Associates may be cross-trained in other store areas and may guide customers through shopping or checkout. Department placement is based on hiring needs and skillsets. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor weather, extreme heat or cold, wet or humid conditions, wind or drafts, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, limit single lifts to 75 pounds, use team lifts when needed, and use powered equipment with proper training or assistance.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and deliver friendly and professional customer service.
Assist customers with locating and handling merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.