Sales Associate

Express • Oklahoma City, OK

2d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate joins the Express team and helps provide customers with a great in-store shopping experience while also assisting with stocking, cleaning, folding merchandise, and other store tasks.

The role maintains a clean, organized, safe, and inviting store environment, follows company policies and procedures, and assists with product-launch changes according to company standard operating procedures. Sales Associates deliver the customer experience model, process transactions accurately and quickly, resolve or escalate customer service issues, communicate issues and resolutions to Store Management, and promote credit and loyalty programs by explaining their benefits. Other essential functions may be assigned by the supervisor.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Ability to interact with customers and provide customer service.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience is preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product-launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Positively resolve customer service issues, determine a resolution or escalate them, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Assist with stocking, cleaning, folding merchandise, and other tasks as directed by the supervisor.

Benefits

• Medical and pharmacy coverage for eligible full-time associates.
• Dental insurance.
• Vision insurance.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off for eligible full-time associates.
• Parental leave for new mothers and fathers.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED