Sales Associate - Mercedes=Benz San Jose

AutoNation • San Jose, CA

7d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide their vehicle purchases in a no-haggle sales environment. The role involves responding to leads promptly, answering questions, providing information, and helping customers move from phone or internet contact to an in-store experience.

The Associate helps customers select vehicles, discusses terms and payment options in line with customers’ lifestyles, budgets, and expectations, and closes sales. Associates provide a positive experience before and after purchase by following up on customer satisfaction and helping transition customers to the Service department.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Prior sales experience; retail experience preferred.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior retail sales experience.

Responsibilities

• Respond to customer leads in a timely fashion.
• Answer customer questions and provide vehicle and purchase information.
• Guide customers from online or phone contact to an in-store experience.
• Help customers select a vehicle and discuss terms and payment options.
• Close vehicle sales.
• Follow up after purchase to ensure customer satisfaction.
• Help transition customers to the Service department.

Benefits

• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and deals through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED