Sales Associate - Mercedes=Benz San Jose
About The Position
The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through purchasing a vehicle in a no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and guiding customers from initial phone or internet contact to an in-store experience. The associate uses communication and listening skills to help customers select a vehicle, discuss terms and payment options suited to their needs and budgets, and close sales. Associates provide a customer experience before and after purchase, follow up to ensure satisfaction, and help transition customers to the Service department to support vehicle ownership.
Requirements
- High school diploma or equivalent.
- Proven ability to provide an exceptional customer experience.
- Drive to set and achieve targeted goals.
- Prior sales experience; retail experience is preferred.
- Demonstrated communication, consultative, interpersonal, and organizational skills.
- Willingness to follow up with customers.
- Experience and desire to work with technology.
- Valid in-state driver’s license and an acceptable, safe driving record.
Nice To Haves
- Prior retail sales experience.
Responsibilities
- Respond to customer leads in a timely manner through online, phone, and in-person channels.
- Answer customer questions and provide vehicle and purchase information.
- Guide customers from phone and internet contact to an in-store experience.
- Help customers select a vehicle and discuss purchase terms and payment options.
- Close vehicle sales.
- Follow up with customers after purchase to ensure satisfaction.
- Help transition customers to the Service department.
Benefits
- Competitive compensation and 401(k) matching.
- Health, dental, and vision insurance plans.
- Maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
- Access to deals and discounts through YouDecide, a website with offers from top providers and retailers.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
