Sales Associate
About The Position
PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The Sales Associate provides an excellent in-store shopping experience and supports store operations through tasks such as stocking, cleaning, and folding merchandise. The role helps keep the sales floor, checkout, fitting room, and stock room clean, organized, safe, and inviting; follows company policies and procedures; and assists with product-launch changes according to company standard operating procedures. The associate delivers the customer experience model, processes transactions accurately and promptly, resolves customer service issues or escalates them to Store Management, and promotes credit and loyalty programs by explaining their benefits. Other essential functions may be assigned by the supervisor.
Requirements
- High school education or equivalent.
- 0–2 years of relevant job experience, with a minimum of 6 months.
- Proficiency using technology, including iPads and registers.
- Availability that meets defined criteria, including nights, weekends, and non-business hours.
- Ability to meet the physical requirements of the role.
- Customer service skills and ability to interact with customers.
- Strong verbal and written communication skills, specifically with customers, sales leadership, and associates.
- Demonstrated collaborative skills and ability to work well within a team.
Nice To Haves
- Previous retail experience preferred.
Responsibilities
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
- Follow company policies and procedures to help ensure the safety of associates and customers.
- Assist with product-launch changes according to company standard operating procedures.
- Deliver all aspects of the customer experience model.
- Process transactions quickly and accurately to reduce customer wait time.
- Resolve customer service issues when possible, or escalate them; communicate issues and resolutions to Store Management.
- Explain the benefits of credit and loyalty programs and encourage customer participation.
- Perform additional tasks such as stocking, cleaning, and folding merchandise, as well as other essential functions as directed by a supervisor.
Benefits
- Medical and pharmacy coverage for full-time associates.
- Dental insurance.
- Vision insurance.
- 401(k) and Roth 401(k) with company match.
- Merchandise discount.
- Paid time off for full-time associates.
- Parental leave for new mothers and fathers.
- Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
- Part-time associates may be eligible for paid sick leave and public health emergency leave.
- Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
- Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
