Sales Associate at Chefs' Toys

TriMark•Van Nuys, CA

12d•Onsite

About The Position

The Sales Associate provides exceptional customer service to chefs, restaurant owners, and cooking enthusiasts in an in-office retail setting in Van Nuys. Reporting to the Store Manager, the role supports customer purchases and transactions, helps customers with inquiries and issues, and contributes to store sales goals through quotes, bids, customer outreach, and upselling. The position also includes special-order coordination, occasional customer visits, and maintaining an organized workspace.

Requirements

High school diploma or GED, or equivalent military or practical experience.
One to two years of previous cashier and customer service experience.
Ability to successfully pass a background check after offer acceptance.
Strong analytical skills and attention to detail.
Excellent verbal and written communication skills.
Energetic, customer-focused approach.
Ability to multitask, learn quickly, and adapt to a dynamic retail environment.
Computer literacy.
Ability to read, write, and speak English sufficiently.
Excellent interpersonal skills for collaborating with vendors, customers, and team members.

Nice To Haves

Foodservice industry experience.
Knowledge of languages other than English.
Bilingual proficiency in Spanish and English is strongly preferred; proficiency in another language relevant to the local area is also a plus.

Responsibilities

Assist professional chefs, restaurant owners, and cooking enthusiasts with purchases at the counter.
Communicate and collaborate with vendors and customers to facilitate special orders.
Upsell on the sales floor by identifying opportunities to enhance orders and increase revenue.
Achieve weekly and monthly sales goals.
Participate in the quote and bid process and follow up with customers.
Conduct outreach to lapsed and current customers to build relationships and repeat business.
Resolve customer complaints promptly and effectively.
Process refunds and exchanges with a customer-focused approach.
Work independently or with minimal supervision, demonstrating initiative and responsibility.
Accept payments, verify prices and quantities, provide receipts, and bag purchases for safe transport.
Balance the cash register and generate reports for credit and debit sales.
Maintain a clean and organized workspace.
Occasionally visit customers to strengthen relationships and gather feedback.