Full Time - Sales Associate - Electrical & Lighting - Day

Lowe's Home Centers•Southern Pines, NC

10h•Onsite

About The Position

The Sales Associate (Customer Service Associate) welcomes customers to Lowe’s and helps them find the products and services they need for home improvement projects. The role focuses on listening to customers, answering questions, locating and selecting merchandise, and ensuring customer needs are met. Associates may occasionally load merchandise and spend time organizing and replenishing products. Department assignments depend on hiring needs and skillsets, and may include Electrical and other store departments. Duties can vary by department and may include preparing merchandise to meet customer needs, such as cutting or mixing products. The role may involve working inside or outside in varying weather and climate conditions, exposure to noise and moving or shaking equipment, and physical activities including prolonged standing or sitting. Associates must follow lifting guidelines, use powered equipment as required, and receive proper training or assistance from a trained coworker. Regular travel is not required, although occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift a minimum of 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help deliver customer service.
Prepare merchandise in the assigned department based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.