FT Sales Associate
About The Position
Lovesac is hiring a full-time Sales Associate for its Los Cerritos Center location in Cerritos, California. The role focuses on connecting with customers, understanding their needs, and helping them choose adaptable furniture suited to their lifestyles and spaces. Associates use the Lovesac selling process, maintain and follow up on a personal quote pipeline, build customer relationships, provide product education and demonstrations, and work toward sales goals and key performance indicators. The Sales Associate also contributes to an inclusive, customer-first team environment and supports daily store operations, including opening and closing, inventory, visual standards, promotions, safety, and store policies. Associates use store systems and data to prioritize work, and may take on additional priorities and special projects. The position requires flexibility to work peak selling periods, including nights, weekends, and holidays, and travel as required to local stores, third-party vendors, and occasional meetings.
Requirements
- Must be 18 years of age or older.
- At least 1 year of experience in a retail or customer service role.
- Must regularly work during high-traffic and peak selling periods, including weekends, holidays, and nights.
- Ability to use technology for sales and customer support, including product demonstrations and internal CRM systems.
- Ability to travel as required by the Company to local stores, third-party vendors, and occasional meetings using various forms of transportation.
- Excellent judgment, integrity, and trustworthiness when managing financial transactions, sensitive business and customer data, customer privacy, and the comfort and safety of people and property.
- Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
- Ability to stand and walk for extended periods, up to 8 hours per shift.
- Ability to move objects, including medium to large furniture items up to 75 pounds, from lower to higher positions or horizontally between positions.
- Ability to assemble furniture while working on the selling floor.
- Ability to bend, twist, kneel, reach, stoop, crawl, and climb.
Responsibilities
- Greet customers, actively sell using the Lovesac selling process, maintain a personal quote pipeline, and follow up to drive conversion.
- Build customer loyalty, repeat business, and brand advocacy through genuine connections and a customer-focused experience.
- Manage the customer journey by uncovering needs, providing service, and building lasting relationships.
- Demonstrate product knowledge, provide brand tours and product education, and confidently close sales.
- Meet and exceed sales goals and key performance indicators through sound judgment and disciplined execution.
- Contribute to an inclusive and respectful environment for customers and teammates.
- Demonstrate accountability, flexibility, willingness to learn, and openness to feedback.
- Support daily store operations, including opening and closing, inventory, visual standards, and promotions.
- Use store systems and data to prioritize work and support efficient, customer-focused execution.
- Uphold brand standards, safety practices, and company policies while helping maintain a positive team environment and protect the business.
- Take on additional priorities and special projects as needed.
- Work during high-traffic and peak selling periods, including nights, weekends, and holidays.
- Travel as required to local stores, third-party vendors, and occasional meetings.
- Use technology, including internal CRM systems, to demonstrate products, assist customers, and support future outreach.
- Handle financial transactions and sensitive business and customer information with integrity, judgment, and respect for privacy.
- Communicate effectively and manage conflict in a reasonable, nonconfrontational manner.
- Move and assemble furniture on the selling floor, including items weighing up to 75 pounds.
Benefits
- Performance-based quarterly bonus
- 401(k) with company match
- Basic life and accidental death and dismemberment (ADD) coverage
- Short-term disability and long-term disability coverage
- Paid parental leave
- Paid time off, up to 125 hours within the fiscal calendar year
- Dependent care savings plan
- Commuter and parking plans
- Legal and identity theft plans
- Pet insurance
- Associate discount
- Medical, dental, and vision plans
- Health savings accounts
- Wellness and gym discounts
- Associate Resource Groups
- Lovesac Gives Back
- Employee Assistance Program (EAP)
- Teladoc behavioral health through medical coverage
- Eight paid company-recognized holidays
- Pay at 1.5 times the regular rate for hours worked over 40 in a work week and for hours worked on company-recognized holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
