Sales Associate/Safety Sensitive

RML Auto • Waxahachie, TX

9d

About The Position

The Sales Associate sells new and/or used vehicles in accordance with dealership gross profit, sales-volume, and customer-satisfaction standards. The role includes guiding customers through vehicle selection and test drives, explaining product features and benefits, completing sales paperwork, preparing and delivering vehicles, and following up to ensure customer needs are met. The Sales Associate is expected to sell and deliver at least 10 vehicles per month, maintain prospect and owner follow-up systems, attend training and sales meetings, and maintain a professional appearance.

Responsibilities

• Sell and deliver a minimum of 10 vehicles per month.
• Approach, greet, and offer assistance or direction to customers entering the showroom or sales lot.
• Help customers select vehicles by asking questions and listening to their responses.
• Explain product performance, applications, and benefits to prospective customers.
• Offer test drives to all prospects and follow dealership procedures for obtaining identification before a test drive.
• Use the dealership sales control and follow-up system.
• Demonstrate a high level of commitment to customer satisfaction.
• Attend product and sales training courses as requested by the sales manager.
• Stay informed about new products, features, accessories, and their benefits to customers.
• Ensure the sales manager has an opportunity to meet each customer.
• Turn all closed deals over to the finance and insurance manager with properly completed paperwork, including insurance information and trade title documents.
• Prepare complete sales orders and process paperwork according to dealership policies.
• Prepare sold vehicles for customer delivery before the customer arrives.
• Deliver vehicles and explain operating features, warranties, and paperwork to customers.
• Introduce customers to service department personnel and highlight the dealership's service and maintenance capabilities.
• Follow up on post-delivery items, tag/title work, 'we-owes,' and special requests to meet customer expectations.
• Maintain an owner follow-up system that encourages repeat and referral business and supports customer satisfaction.
• Maintain a prospect development system.
• Review and analyze actions daily, weekly, monthly, and annually to improve time use and planning.
• Attend sales meetings.
• Maintain a professional appearance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed