About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of the products in each store area or department, adherence to the policies, procedures, and standards in the visual manual, and promotion of sales and special offers. As an ambassador of the organization and brand, the Sales Associate helps create a distinctive customer experience that attracts and retains customers. The position emphasizes outstanding customer service and merchandise promotion.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including greeting and assisting customers as they enter and helping multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance from the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend all store staff meetings and technology clinics.
  • Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and by reporting potential fraud risks to management or appropriate officials.
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