Part-Time Sales Associate (Vaughan)

Goodmorning com•Vaughan, ON

9d•CA$20 - CA$23•Onsite

About The Position

GoodMorning.com is looking for a part-time, customer-obsessed associate for their Vaughan Location. The role involves meeting sales goals, driving the customer experience in retail locations, and delivering world-class customer service. The associate must embrace and understand the Omnichannel experience. This is an hourly position with approximately 20 hours per week, including weekdays, weekends, and holidays. The hours of operation are Monday to Friday 9:00 am - 8:00 pm, Saturday 9:00 am - 8:00 pm, and Sunday 10:00 am - 6:00 pm local time (may vary by location).

Requirements

A passion for providing exceptional customer service.
3 years of sales experience.
Proven ability to listen to a customer's needs, wants, and desires, then provide a solution to meet their needs (closes the sales).
Understands what it means to sell the whole project.
Able to correspond in multiple tones to cater for different audiences in various situations.
Able to work both independently and as part of a team.
Strong multitasking skills, highly organized, follow-up skills.
Professional and positive attitude.
Basic Computer skills.

Responsibilities

Be the frontline for customers, providing solutions to meet their sleeping needs.
Offer value-added solutions, promote customer loyalty, and provide exceptional customer service.
Acquire and maintain an industry-leading level of knowledge on products and services.
Maintain awareness of competitor products and key comparative details.
Understand systems and update customer records and internal documents daily.
Resolve product or service problems by clarifying concerns, determining root causes, selecting and explaining solutions, and following up to ensure resolution.
Obsess over the customer's experience and deliver best-in-class service.
Identify issues that need to be escalated to higher levels of support.
Meet or exceed target KPIs as laid out for individuals and team.
Other duties as reasonably assigned.