Sales Associate Part-Time

GOODWILL INDUSTRIES OF NORTHERN IL•Huntley, IL

11d•$16 - $20•Onsite

About The Position

Responsible for all duties as assigned by management, including providing exceptional customer service, greeting customers upon their arrival, handling cash transactions, and putting away merchandise on the sales floor. This position is based in a retail store environment with regular interaction with customers, team members, and merchandise. Sales Associates spend most of their time on the sales floor assisting customers, maintaining displays, and processing transactions at the register. The role requires standing and walking for extended periods, frequent bending, lifting, and handling of merchandise. Work may also include occasional tasks in the warehouse area which can involve exposure to varying temperatures, noise, and dust. The environment is fast-paced and team-oriented, with a focus on delivering excellent customer service. Hours vary and can include evening and/or weekend hours.

Requirements

Ability to provide high levels of customer service.
Ability to handle cash accurately.
Ability to count, add, and subtract.
Ability to follow instructions and work independently.
Ability to follow all safety rules.
Must be able to operate a pricing gun and cash register.
Ability to efficiently and effectively perform all functions of the job.
Ability to effectively communicate with customers.
Ability to stand, bend, lift, and reach for long periods of time.
Ability to lift up to 20 pounds and occasionally lift up to 40 pounds.
Use of both hands.
Good manual and finger dexterity.
Ability to visually inspect and eliminate non-saleable donations.

Responsibilities

Greet customers upon arrival and make them feel welcome and appreciated.
Assist customers with sales, accurately ring up merchandise on cash register, perform accurate transactions related to cash and credit cards, and bag merchandise.
Communicate customer concerns and compliments to management.
Provide great customer service through greeting, assisting with questions, walking customers to product, and thanking customers for their support.
Be responsive and respectful towards others within the organization.
Promote internal and external customer service through effective communication.
Display appropriate behavior (courteous and respectful interactions) with fellow employees.
Understand Goodwill’s pricing structure and identify pricing concerns for management review.
Follow proper procedures for un-priced merchandise, returns, gift cards, vouchers, discounts, etc.
Understand cash handling processes including cash drops, change requests, and drawer reconciliations.
Help with merchandising the store by creating displays and end caps as directed by management.
Maintain a neat, clean, and appealing checkout area, keeping checkouts clear of clutter, excess hangers and merchandise except goods designated by management.
Assist with light housekeeping tasks and putting away merchandise in its proper place.
Consistently follow established safety rules.
Report safety accidents and hazards when known and in a timely manner.
Maintain a safe, clean, and orderly work area.
Utilize the proper equipment and supplies in meeting the safety standards.
Maintain workstation supplies.
Complete work station 5-minute clean up daily.
Follow loss prevention procedures by reporting any potential losses including customer and employee theft and abuse of discounts to the Loss Prevention Manager.
Proactively support the mission through requests for customer participation in the round up program.
Follow established processes according to Kaizen standards.
Demonstrate regard for Goodwill’s assets including property and equipment.