Sales Associate

Hand & Stone - 201 Franklin Rd - Brentwood, TN•Nashville, TN

3d•$12 - $15•Onsite

About The Position

Hand & Stone is seeking a Sales Associate to provide an exceptional experience for clients and members. The role focuses on building genuine connections with clients, coworkers, and the community, supporting spa sales and operations, and helping make each visit memorable. The position includes answering calls, booking appointments, greeting clients, explaining services, and promoting memberships and other offerings. Compensation includes an hourly base rate based on experience and skill, plus uncapped commission on membership sales. Top performers typically earn an additional $2–$4 per hour in commission. The employer describes a supportive work environment with regular sales coaching and training and opportunities to grow into spa leadership. The schedule varies and may include daytime, evening, weekend, and holiday hours; flexible availability is preferred.

Requirements

Demonstrated history of providing exceptional customer service in prior roles.
Responsible and driven, with excellent communication skills, a positive attitude, and a winning personality.
Flexible availability is preferred.

Responsibilities

Meet membership sales goals.
Consistently achieve performance goals set by spa leadership and the company, including membership conversion, booking efficiency, call conversion, and gift card sales.
Maintain detailed knowledge of the service menu and educate clients about the benefits of services and enhancements.
Provide an excellent customer experience by answering phone calls, setting appointments, greeting clients, and handling membership sales and management.
Promote sales, promotions, and events.
Uphold spa cleanliness standards.
Perform other duties as assigned.