Sales Associate

Express • Mebane, NC

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The Sales Associate at the Mebane Outlets is responsible for providing a great in-store shopping experience and assisting with store tasks such as stocking, cleaning, and folding merchandise.

The role includes maintaining clean and organized sales and checkout areas, fitting rooms, and stock rooms; following company safety policies and procedures; assisting with product launches in accordance with company standard operating procedures; and delivering a positive customer experience. Associates process transactions accurately, resolve customer service issues or escalate them to Store Management, and encourage participation in credit and loyalty programs. Other essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• At least 6 months of relevant experience; the listed experience range is 0–2 years.
• Proficiency using technology such as iPads and registers.
• Availability meeting defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the position.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to keep the store safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues and determine an appropriate resolution or escalate them; communicate issues and resolutions to Store Management.
• Explain credit and loyalty program benefits and encourage customers to participate.
• Assist with additional store tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off for eligible full-time associates.
• Parental leave for new mothers and fathers.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED