Sales Associate Nf-1
About The Position
The Sales Associate provides Marine Corps Exchange (MCX) customers with courteous, world-class service and supports customer loyalty through friendly, professional, and proactive assistance throughout the retail experience. Associates try to resolve customer concerns with an “I can do that” approach and seek guidance from a Specialist or supervisor when needed. They promote Marine Corps and MCX programs, including Military Star, Super Star Student, customer satisfaction surveys, and Keep it New. Associates may be assigned throughout the facility according to business needs, including cashiering or self-checkout, customer service, salesfloor and department support, stockroom and backroom work, and military clothing. The work may take place indoors, outdoors, or in coolers and chillers; limited durations and appropriate PPE are provided for cooler or chiller work. Associates scheduled in particular areas are expected to learn basic product knowledge. The role includes retail operations such as customer and register transactions, planogram revisions and setups, identifying missing products, replenishing sales floors and coolers, setting promotional signage, visual merchandising, maintaining backroom standards through the 5S program, and other operational tasks. Light housekeeping, including sweeping, dusting, and trash removal, may also be assigned. Associates work with Specialists and supervisors for mentoring, guidance, and training, and may need additional training or certifications for assigned work, including food safety or fuel. Associates assist with year-end inventory, identify and communicate potential loss or theft risks, promote MCX value stories, engage positively with team members, support customer satisfaction, and follow safety, EEO, and sexual-harassment-prevention standards. This is a mixed position requiring the ability to lift and carry objects up to 45 pounds independently and objects over 45 pounds with assistance. The listed schedule is Thursday through Saturday, 1200–1900, and Sunday, 1100–1800.
Requirements
- Ability to read and understand operating standards and procedures for service, service recovery, sales, and store brand, and to execute them properly.
- Ability to work in a high-performance environment with commitment to service and sales goals.
- Attention to detail.
- Ability to lift and carry objects up to 45 pounds independently and objects over 45 pounds with assistance.
- At least 1 year of experience in a customer- and sales-focused environment is preferred.
- Cash handling, basic math, and register experience are strongly preferred.
Nice To Haves
- At least 1 year of experience working in a customer- and sales-focused environment.
- Cash handling, basic math, and register experience.
Responsibilities
- Provide courteous, professional, proactive customer service throughout the retail experience.
- Make reasonable efforts to resolve customer concerns and seek guidance from a Specialist or supervisor when needed.
- Promote Marine Corps and MCX programs, including Military Star, Super Star Student, customer satisfaction surveys, and Keep it New.
- Work in assigned facility areas, which may include cashiering, self-checkout, customer service, salesfloor and department support, stockroom and backroom, or military clothing.
- Learn basic product knowledge in regularly assigned areas.
- Complete customer and register transactions, planogram revisions and setups, identify missing products, replenish sales floors and coolers, set promotional signage, and perform visual merchandising.
- Maintain backroom standards through the 5S program and perform other operational tasks.
- Perform assigned light housekeeping, which may include sweeping, dusting, and trash removal.
- Work with Specialists and supervisors for mentoring, guidance, and training.
- Assist in preparing for and participating in year-end inventory.
- Identify and communicate potential risks of loss or theft.
- Articulate MCX value stories and engage team members positively to support customer satisfaction.
- Follow safety regulations and standards and established EEO and sexual-harassment-prevention standards.
- Perform other duties as assigned.
Benefits
- Stability of Federal Civilian Service
- Quality of Work Life Balance
- Competitive Pay
- Comprehensive Benefit Packages
- Marine Corps Exchange and Base Facility Privileges
- Access to a range of federal employee benefits; eligibility depends on position type
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
