Sales Associate (Barrie South)

Staples Inc.•Barrie, ON

10d•Onsite

About The Position

This Sales Associate position focuses on delivering exceptional customer service and driving sales across furniture, technology, and supplies within the store. The role involves setting and achieving sales and margin goals in collaboration with store leaders, ensuring operational excellence, and upholding store brand standards. Responsibilities also include supporting merchandising and signage standards, such as planograms and stocking, and maintaining compliance with Health & Safety, Asset Protection, and Privacy Policies. Specifically, the associate will engage directly with customers, offering tailored products and services using available selling tools to anticipate and meet their needs. They will handle all transactions via the Point of Sale (POS) system, including shipping and utilizing marketing tools for customer conversion. The role also requires the ability to calmly de-escalate and resolve complex customer situations or refer them to a manager/supervisor when necessary. Furthermore, the Sales Associate is responsible for maintaining a clean and safe store environment through tasks like dusting, front-facing products, and ensuring demo units are clean and functional.

Requirements

Strong customer service and communication skills.
Ability to work collaboratively in a team environment.

Nice To Haves

3 months to 1 year of prior retail experience

Responsibilities

Deliver exceptional customer service and enhance customer engagement and satisfaction.
Drive sales in the furniture, technology and supplies areas of the store.
Set and achieve sales and margin goals with store leaders.
Ensure operational excellence and uphold store brand standards.
Support all merchandising and signage standards including planograms and stocking.
Maintain Health & Safety, Asset Protection, and Privacy Policies.
Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Maintain a clean and safe store environment by performing tasks like dusting, front-facing products, and ensuring demo units are clean and functional.