sales associate part time

Five Below • Orlando, FL

2d • Onsite

About The Position

Five Below is seeking part-time Sales Associates to deliver outstanding customer service and drive sales. Associates welcome and assist customers, share product knowledge, help customers find merchandise, make recommendations, and promote store events and promotions. They help resolve customer concerns, communicate restocking and service needs to management, and work with the team to support store and company goals. The role involves operating a cash register, maintaining merchandise availability and organization, and working a flexible schedule to meet business needs.

Requirements

• At least 16 years old.
• Available to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
• Comfortable with or willing to learn technology such as cash registers, handheld devices, and mobile devices.
• Good communication skills and ability to engage with customers.
• Able to handle customer interactions and potential issues courteously and professionally.
• Able to use basic information-gathering skills to solve problems.
• Able to learn procedural knowledge through on-the-job training.
• Frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
• Frequently ascend and descend ladders to retrieve and put away stock.
• Frequently kneel, bend, twist, and stoop.
• Frequently communicate and exchange accurate information with customers, managers, and coworkers, both in person and by telephone.
• Frequently move across the sales floor and between the sales floor and stock room.
• Able to identify and understand email and printed instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
• Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

• Greet and acknowledge customers promptly, assist them, and handle multiple customer interactions efficiently.
• Assess customer needs, share product knowledge, answer questions, direct customers to merchandise, and offer recommendations.
• Use suggestive selling and stay informed about product availability.
• Inform customers about store events, promotions, and special activities.
• Address customer issues using product knowledge and offer alternative solutions, aiming to turn returns into exchanges when possible.
• Inform management about merchandise restocking, service requirements, and customer feedback in a timely manner.
• Collaborate with the team to achieve store and company objectives and contribute to a positive, productive work environment.
• Operate the cash register and provide a seamless checkout experience.
• Move, retrieve, and put away merchandise, including working in the stock room and on the sales floor.

Benefits

• The posting refers applicants to a benefits site describing health coverage and financial and personal wellness support; specific benefits are not listed.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed