Sales Associate Part-Time

Ojo Spa Resorts•Ojo Caliente, NM

8d•Onsite

About The Position

The Sales Associate welcomes guests, answers questions, and assists with purchase decisions. Responsibilities include processing returns and refunds, resolving common concerns, and creating an engaging, authentic shopping experience. The role also supports the Retail Manager or designee with daily tasks and contributes as a collaborative team member.

Requirements

High school diploma (or equivalent) preferred
Previous retail and/or customer service experience preferred
On-the-job training provided
Punctuality and reliability are critical
Excellent verbal communication skills
Excellent active listening skills
Excellent sales and customer service skills
Ability to anticipate customers’ needs
Ability to recommend merchandise to customers
Ability to operate or to quickly learn the store’s point-of-sale system
Ability to read and interpret documents such as policies, operating and maintenance instructions, and procedure manuals
Ability to lift and/or move up to 40 pounds at a time
Ability to safely use ladders and climb as required to perform job duties
Prolonged periods of standing and walking throughout the retail space

Responsibilities

Initiates conversation and interacts with the customers in an authentic, and personalized way
Assists customers with purchase decisions by consulting with customers to understand their needs and preferences related to merchandise, answers questions, shares advice, product knowledge and personal experiences to engage with customers
Contributes to the team by being positive, respectful, and helpful to others through actively participating in meetings, Retail and Gift Shop projects and brand focuses
Retrieves merchandise from sales floor, stock room, or other inventory locations
Performs ongoing inventory counts and reconciliation activities at the direction of the supervisor and/or retail manager
Maintains and contributes to an orderly and clean stock room.
Collects payment using the store point of sale system
Processes returns and exchanges
Maintains Retail managers visual and display standards and ensures the selling floor is well-stocked
Takes initiative in development of job skills and knowledge to drive store sales and achieve operational results
Assists in the completion of daily projects and checklists while keeping the focus on the customer experience through good time management
Demonstrates awareness and adheres to loss prevention, inventory control, safety standards, and all other company policies and procedures
Demonstrates extensive knowledge of all products sold, and effectively communicates product knowledge and selling points to customers, as well as staff
This job summary is not intended to be all inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.