Sales Associate

Pet Supermarket•Merritt Island, FL

About The Position

The Sales Associate assists the store management team with the overall operation and performance of the store, including sales, merchandising, and operations. The role supports animal and pet well-being while contributing to store success by following operational standards, achieving sales goals, and helping ensure efficient daily operations. Associates strive to enhance the lives of pets and their people through friendly, knowledgeable service and by helping customers select appropriate food and accessories. The position involves working on the sales floor, maintaining a clean, neat, and safe shopping environment, caring for animals in the store, and supporting restocking and fish-system upkeep. Associates follow company policies, procedures, and brand standards, maintain a professional and positive attitude, and complete tasks assigned by store management. Work schedules may be flexible and include mornings, evenings, weekends, or holidays according to business needs. Heavy lifting up to 55 pounds may be required repeatedly during a shift.

Requirements

Must be at least 18 years of age.
Ability to work a flexible schedule that may include mornings, evenings, weekends, and/or holidays according to business needs.
Ability to perform duties requiring physical exertion and dexterity, including repeatedly lifting up to 55 pounds several times per shift.
Ability to spend most of the work time standing or moving around the sales floor.
Active listening when communicating with customers and employees, and active observation when merchandising the store.
Maintain a professional and positive attitude in the workplace.

Nice To Haves

Preferred retail or customer service experience.
Enjoy working with and around animals.
Customer focus and the ability to build effective customer relationships and provide excellent service.
Ability to work independently at times and as part of a team.
Drive to meet or exceed training and performance goals and pursue continuous development.
Attentive and active listening skills.
Compassion and empathy for people and their pets.

Responsibilities

Assist with sales, service, and customer-experience initiatives by demonstrating the company’s selling and service models.
Acknowledge, welcome, and thank customers in a friendly and timely manner.
Help customers select products and answer questions so they can choose suitable food and accessories for their pets.
Comply with brand standards to maintain the store’s consistency and reputation.
Work with the store team to meet or exceed targeted sales goals and daily sales goals.
Clean pet enclosures and ensure animals have appropriate food and water.
Support maintenance of the fish system.
Restock merchandise on shelves and fixtures and move products from the stockroom to the sales floor.
Maintain professionalism and a positive attitude, including appropriate workplace communication.
Follow company policies and procedures communicated by the Sunrise Support Office.
Complete other tasks and duties assigned by store management.
Maintain a clean, neat, and safe shopping environment.
Support a positive team environment and help coworkers when needed.