Sales Associate

Visual Comfort • Scottsdale, AZ

3d • Onsite

About The Position

Visual Comfort & Co. is seeking a Sales Associate to provide showroom sales and technical project design support for lighting, controls, and automated shading solutions. The role serves trade and consumer clients, including architects, builders, interior designers, and homeowners, and supports projects from initial consultation through completion. The successful candidate delivers exceptional customer service, meets sales objectives, develops client relationships, and collaborates with internal design and project management teams to deliver solutions aligned with clients’ design goals.

The Sales Associate manages the sales process from opportunity through invoice, maintains and follows up on a sales pipeline, provides design consultation and product recommendations, and presents lighting, controls, and shading solutions. The position also contributes to design documentation, responds to client questions, stays current on relevant technologies, and helps maintain a clean, organized showroom that meets brand standards. Showrooms are open Monday through Friday from 10:00 a.m. to 6:00 p.m. and Saturday from 10:00 a.m. to 5:00 p.m., and are closed Sundays. Team members work a five-day rotating schedule that includes two Saturdays per month.

Requirements

• At least 3 years of retail or showroom sales experience.
• Prior experience in the design or building products industry, such as interior design, custom home construction, luxury furnishings, or lighting.
• High school diploma.
• Proficiency with Microsoft Office Suite.
• Experience with CRM or ERP systems for client management and project tracking.
• Project management skills, including the ability to manage client expectations and timelines.
• Strong product design knowledge, including the ability to interpret floor plans and lighting layouts.
• Technical understanding of lighting specifications, including color temperature, CRI, lumens, and dimming, and of control systems such as Lutron and Control4.
• Ability to build relationships with architects, builders, and designers and represent the brand at industry events.
• Proficiency in preparing proposals, bills of materials, and technical documentation.
• Excellent communication, emotional intelligence, and professionalism in client interactions.
• Strong organization and attention to detail, with the ability to manage multiple projects simultaneously.
• Commitment to staying current on lighting technologies and participating in ongoing training.
• Ability to consistently represent Visual Comfort’s brand values and commitment to service.

Nice To Haves

• Lighting experience.
• Bachelor’s degree.
• Knowledge of D365.

Responsibilities

• Achieve and consistently surpass individual and showroom sales objectives.
• Manage all phases of the sales process from opportunity through invoice while prioritizing exceptional customer service.
• Manage the sales pipeline through consistent follow-up and follow-through using order entry software and communication methods.
• Provide design consultation and product recommendations to trade and retail clients.
• Guide clients in lighting selections and build enduring client relationships.
• Present sales demonstrations featuring lighting, controls, and shading solutions.
• Use collaborative, design-driven sales strategies to secure client commitment.
• Develop and sustain relationships with architects, builders, interior designers, and homeowners, independently and with the Business Development Specialist.
• Identify client objectives and explain how company systems support design goals.
• Work with project management to align deliverables with approved designs.
• Collaborate with the Visual Comfort & Co Design Studio to prepare documentation for design and engineering teams, including materials that support construction documents and bills of materials.
• Respond to client inquiries and ensure a thorough understanding of proposed lighting and shading solutions.
• Maintain current knowledge of lighting technologies, control systems, and automated shading.
• Keep the showroom clean, organized, well-presented, and aligned with brand standards.
• Develop proficiency with company order entry and operating systems.
• Manage showroom opening and closing procedures, including participation in the rotating Saturday schedule.
• Work effectively with the team to accomplish organizational goals and identify and resolve problems.
• Adhere to Visual Comfort Company Values and demonstrate commitment, dependability, punctuality, and consistent workplace presence.

Benefits

• Structured training program, ongoing education, and career advancement opportunities.
• Generous vacation accrual and paid time off.
• Seven paid holidays per year and two floating holidays.
• Competitive base salary plus monthly variable compensation and bonus opportunity.
• Company-paid portion of employee medical premiums.
• Vision and dental coverage available beginning the first day of the month following the start date.
• Company-provided life insurance and short-term disability coverage.
• 401(k) plan with company matching up to 4%, available beginning the first day of the month following the start date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED