Sales Associate

Pencor Services • Jim Thorpe, PA

7d

About The Position

Penn’s Peak is seeking a friendly, organized, and customer-focused Sales Associate to handle box office sales and Sneak Peak Club orders and reservations. The role involves assisting customers by phone, managing reservations, processing ticket sales, and providing exceptional customer service. The ideal candidate enjoys working with people and is comfortable spending a significant portion of the day communicating with customers by telephone in a fast-paced, phone-based environment.

Requirements

• High school diploma or G.E.D.
• Previous customer service experience.
• Proficiency using Microsoft Excel.
• Strong oral and written communication skills.
• Excellent organizational skills.
• Strong attention to detail.
• Ability to multitask and work independently.
• Ability to work a flexible schedule to meet operational needs, including variable shifts that may include weekends and holidays.

Nice To Haves

• Previous experience with TM One Sales.

Responsibilities

• Answer incoming calls and assist customers with reservations and ticket purchases.
• Provide accurate information regarding schedules, pricing, and availability.
• Process reservations and ticket transactions efficiently.
• Deliver outstanding customer service and resolve customer questions or concerns.
• Maintain accurate records and perform data entry.
• Use Microsoft Excel and other computer programs to organize information and reports.
• Collaborate with team members to ensure a positive customer experience.
• Perform other duties as needed by the manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED