About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. This role requires knowledge of the store’s product areas and departments, adherence to visual standards, and promotion of sales and special offers. The Sales Associate represents the organization and brand by creating a distinctive customer experience, acquiring and retaining customers, and promoting merchandise. The position reports to the Store Manager and has no supervisory responsibilities.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including assisting customers as they enter the store and helping multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards outlined in the operations, personnel, visual, customer service, and product knowledge manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products in accordance with product knowledge guidance.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by maintaining effective internal controls and reporting potential fraud risks to management or appropriate officials.
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