Sales Associate

Express • Wichita, KS

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand offering modern, confident, and effortless styles through retail and outlet stores, its website, and mobile app. The Sales Associate joins the Express team at Town East Square and provides customers with a great in-store shopping experience while also supporting store operations, including stocking, cleaning, and folding merchandise.

The role involves maintaining clean, organized, safe, and inviting sales, checkout, fitting-room, and stockroom areas; following company policies and procedures; and assisting with product-launch changes according to company standard operating procedures. Associates deliver the customer experience model, process transactions efficiently and accurately, address or escalate customer-service issues, communicate issues and resolutions to Store Management, and promote credit and loyalty programs by explaining their benefits. Other essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years of relevant experience.
• Proficiency using technology, including an iPad and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer-service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain clean and organized sales-floor, checkout, fitting-room, and stockroom areas to keep the store safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product-launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer-service issues when possible, determine whether to escalate them, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty membership programs and encourage customers to participate.
• Assist with additional store tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• For part-time associates: access to individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED