About The Position

The Sales Associate provides quality customer service and drives product sales. This role requires knowledge of the store’s product areas, adherence to company policies and visual standards, and promotion of sales and merchandise. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience that helps acquire and retain customers. The position also assists with daily store operations and supports sales goals.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track sales performance.
  • Follow company policies, procedures, and standards described in the operations, personnel, visual, and customer service manuals and company communications.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, using guidance in the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal control procedures and notifying management or appropriate officials of potential fraud risks.
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