Full Time - Sales Associate - Tools - Day

Lowe's Home Centers•Springfield, MA

About The Position

The Sales Associate works in Lowe’s Tools department, welcoming customers and helping them find products and services for their home improvement needs. The role involves listening to customers, answering questions, helping them locate and select merchandise, and ensuring their needs are met. Associates may occasionally load merchandise and spend time organizing and replenishing shelves. Daily duties may vary by department and store needs. Associates may also cross-train in other areas and prepare merchandise to meet customer needs.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Replenish shelf stock by identifying empty areas and down-stocking merchandise.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-train in other store areas to help provide customer service.
Prepare department merchandise to meet customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Health insurance options.
Tuition assistance and education support programs, including trade skills scholarships.
401(k) retirement account with company match.
Optional Employee Stock Purchase Plan.
10% Lowe’s Associate Discount and access to a broader discount platform.
Flexible schedules.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
Employee Assistance Program with work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Learning and development opportunities.
Other discretionary benefits based on eligibility, including annual bonuses, deferred compensation plan enrollment, and grant awards.