Full Time - Sales Associate - Tools - Day
About The Position
The Sales Associate (Customer Service Associate) welcomes Lowe’s customers and helps them find the right products and services for home improvement projects. The associate listens to customers, answers questions, assists with product selection and handling, and helps ensure customers’ needs are met. Work is assigned to a store department based on hiring needs and skillsets; possible departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role includes organizing and replenishing merchandise, accurately processing orders and deliveries, guiding customers through shopping or checkout, and preparing merchandise to meet customer needs. Preparation tasks may include tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may occasionally load merchandise and cross-train in other store areas. The position is primarily store-based and may involve working indoors and outdoors in varying weather and climate conditions, exposure to noise and moving or shaking objects and equipment, and prolonged standing, sitting, and other activities needed to perform the job. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. The stated pay range is $16.00–$17.30 per hour; starting pay may vary based on factors such as role, location, education, training, and experience.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
- Follow lifting guidelines: single lifts are limited to 75 pounds, team lifts are used minimally starting at 75 pounds or when needed, and powered equipment should be used as required with proper training or trained coworker assistance.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Help customers locate, select, and handle merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to support customer service.
- Prepare department merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Occasionally load merchandise.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Tuition assistance and education support programs
- Trade skills scholarships
- 401(k) retirement account with company match
- Employee Stock Purchase Plan
- 10% Associate Discount and broad discount platform
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- Life and disability insurance
- Employee Assistance Program, including work/life services and no-cost counseling
- Maternity and parental leave
- Adoption assistance
- Learning and development opportunities
- Business Travel Accident insurance
- Annual bonuses, deferred compensation plan enrollment, and grant awards may be available as discretionary benefits based on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
