Sales Associate

FGG Spas•Reston, VA

About The Position

Hand & Stone is seeking a Sales Associate to provide an exceptional experience for clients and members. The role builds genuine connections with clients, coworkers, and the community while supporting spa sales and operations. Sales Associates educate clients about services and enhancements, promote memberships and other offerings, and help make each visit memorable. The position offers an hourly base rate of $13.00–$16.00, based on experience and skill, plus uncapped commission on membership sales. Top performers typically earn an additional $2–$4 per hour in commission. The schedule varies and may include weekend, daytime, evening, and holiday hours; flexible availability is preferred. The employer is FGG Spa, LLC, a growth-focused Hand & Stone franchisee operating more than 60 locations across 8 states. The company describes its culture as people-first and offers a supportive work environment, sales coaching and training, and opportunities to advance into spa leadership. This is employment with an independently owned and operated franchisee, which is a separate employer from Hand and Stone Franchise Corp.

Requirements

Demonstrated history of providing exceptional customer service in prior roles.
Excellent communication skills.
Responsible, driven, and positive attitude with a winning personality.
Flexible availability is preferred.

Responsibilities

Meet membership sales goals.
Consistently achieve performance-based goals set by spa leadership and the company, including membership conversion, booking efficiency, call conversion, and gift card sales.
Maintain detailed knowledge of the service menu and educate clients about the benefits of services and enhancements.
Provide excellent customer service by answering phone calls, setting appointments, greeting clients, and supporting membership sales and management.
Promote sales, promotions, and events.
Uphold spa cleanliness standards.
Perform other duties as assigned.