Sales Associate

Express • Pottstown, PA

2d • Onsite

About The Position

PHOENIX Retail, LLC is seeking a Retail Sales Associate for Express at the Philadelphia Premium store. The Sales Associate provides customers with a great in-store shopping experience and supports store operations through tasks such as stocking, cleaning, and folding merchandise. The role includes maintaining store areas, supporting product launches, processing transactions, resolving customer service issues, and promoting credit and loyalty programs.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the listed experience range is 0–2 years.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the position.
• Ability to interact with customers and provide customer service.
• Strong verbal and written communication skills with customers, the sales leadership team, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean, organized, safe, and inviting sales floor, checkout area, fitting room, and stock room.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customers to participate.
• Perform other essential functions as directed by a supervisor.

Benefits

• For full-time associates: medical, pharmacy, dental, and vision coverage.
• For full-time associates: 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off for full-time associates.
• Parental leave for new moms and dads.
• For part-time associates: access to individual insurance options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED