Full Time - Sales Associate - Building Materials - Day
About The Position
The Customer Service Associate welcomes customers to Lowe's and helps them find the right products and services for home improvement needs. The role involves listening to customers, answering questions, locating and selecting merchandise, occasionally loading merchandise, and helping ensure customer needs are met. Associates are assigned to a department based on hiring needs and skillsets, which may include Building Materials and other store departments. Daily duties vary by department and may include preparing merchandise for customers, such as cutting and bundling wood or drywall, and cross-training in other store areas. The position may involve working indoors and outdoors in varying weather and climate conditions, exposure to noise and moving or shaking equipment, and physical activities including prolonged standing or sitting and lifting. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. The stated pay range is $16.50–$17.85 per hour; starting pay may vary based on factors including role, location, education, training, and experience.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by identifying empty shelf areas and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Benefits
- Health insurance
- Dental and vision insurance
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Tuition assistance, education support, and trade skills scholarships
- Maternity and parental leave
- Adoption assistance
- Associate discount and discount platform
- Annual bonuses, Employee Stock Purchase Plan, deferred compensation plan, and grant awards may be available based on eligibility
- Flexible schedules
- Track to the Trades program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
