Full Time - Sales Associate - Building Materials - Day

Lowe's Companies, Inc.•Carlsbad, NM

1d•Onsite

About The Position

As a Customer Service Associate at Lowe's, you help customers feel comfortable while shopping by combining strong customer service skills with genuine care. You welcome customers, help them find products and services for home improvement projects, answer questions, assist with merchandise, and work to ensure their needs are met. Department placement depends on hiring needs and skillsets and may include Building Materials or other store departments. Most of the work involves listening to customers, answering questions, and organizing merchandise, with duties varying by department. The role may involve occasional merchandise loading and preparing products to meet customer needs, such as cutting or bundling materials. The role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and may include indoor and outdoor environments, temperature and weather extremes, damp or windy conditions, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds; team lifts and powered equipment are used as appropriate.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help provide customer service.
Prepare merchandise in the department according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.