Retail Sales - Gift Shop (#149)

Cloverkey LLC•Frisco, TX

1d•Onsite

About The Position

Cloverkey is a family-owned business specializing in retail gift shops within hospital systems. They are known for their values of hard work, integrity, and exceptional customer service. Cloverkey is seeking a Part Time Sales Associate for the Gift Shop at Baylor Scott & White in Frisco, TX. The Sales Associate will be responsible for delivering exceptional customer service, supporting store goals, maintaining a clean store, and handling cash transactions. They will also assist customers, follow company policies, and build positive relationships with hospital contacts and volunteers.

Requirements

High School Diploma or equivalent
Stand for long periods of time
Strong customer service skills with the ability to build rapport with customers
Excellent phone etiquette and communication skills
Basic math skills for processing transactions
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Strong sales skills with the ability to upsell and cross-sell products
Effective time management skills to prioritize tasks and meet deadlines

Nice To Haves

Previous experience in gifts sales or a related field is preferred

Responsibilities

Provide exceptional customer service to every customer who enters the gift shop, including greeting them upon entry, thanking them for their purchase, and inviting them back as they exit.
Meet store performance objectives, including daily and monthly sales goals.
Follow Corporate and Store Manager directions for supporting events.
Clock in and out according to scheduled work slots to ensure the store stays within its budgeted hours allotment for the week.
Ensure the store is clean and looks its best by dusting shelves, removing trash, cleaning spots, organizing and displaying items according to corporate standards, and maintaining general cleanliness and tidiness.
Adhere to any special cleanliness requirements related to infection prevention and clean surfaces as per the gift shop schedule and instructions.
Handle cash transactions accurately, including counting down the register drawer at the start of every shift.
Count the register drawer in the presence of the incoming employee or Store Manager during shift changes.
Follow company policy for taking credit cards and other forms of payment.
Properly notate any cash overages or shortages per company policy and notify the Store Manager immediately of unexplained differences of more than $10.
Follow hospital and Cloverkey policies related to personal appearance, attendance, and customer service.
Demonstrate knowledge of the hospital contact and the importance of maintaining a good relationship with the hospital.
Show respect for and understanding of the role of volunteers in the hospital and in the gift shop.