Sales Associate

Express • Ann Arbor, MI

2d • Onsite

About The Position

PHOENIX Retail, LLC is seeking a Retail Sales Associate for the Express store at Briarwood Mall. The Sales Associate provides a great in-store shopping experience while supporting store operations, including stocking, cleaning, and folding merchandise. The role involves maintaining safe, clean, and organized store areas; assisting with product launches; processing transactions; resolving customer service issues; and promoting credit and loyalty programs. Other essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate them, and communicate issues and resolutions to Store Management.
• Explain credit and loyalty program benefits and encourage customers to participate.
• Perform additional essential functions as directed by a supervisor.
• Assist with stocking, cleaning, and folding merchandise.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• For part-time associates: assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance
• For eligible part-time associates: paid sick leave and public health emergency leave
• For eligible part-time associates: participation in the 401(k) and Roth 401(k) with Company match
• For part-time associates: participation in the Learn & Earn incentive program
• For part-time associates: voluntary benefits through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED