Sales Associate (Remote - New York)

Establishment Labs • New York, NY

4d • Remote

About The Position

The Sales Associate supports the sales team in promoting and selling the Motiva USA portfolio to plastic surgeons. This remote, field-based role is intended for candidates in the New York area and involves customer relationship support, practice development, patient conversion programs, product education, and clinical case support. The Associate partners closely with the Regional Sales Manager and Surgical Sales Representatives to drive product utilization and sales growth. The role requires comfort working in clinical and surgical environments and supporting procedures as needed.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• Completion of a foundational sales training program or equivalent formal sales training.
• At least 2 years of B2B sales experience.
• Ability to obtain credentialing and work in an operating room, including assisting with and observing surgical procedures.
• Strong customer relationship management and communication skills.
• Hands-on, proactive approach and ability to work independently.
• Ability to work effectively in an evolving, fast-paced environment.
• Strong organizational skills and ability to manage administrative responsibilities in a timely manner.
• Proficiency with Microsoft Excel, PowerPoint, Word, Outlook, and Teams.
• Experience using CRM systems.
• Willingness and ability to travel frequently within the assigned territory, including overnight travel as business needs require.
• Valid driver's license and ability to safely operate a motor vehicle while spending significant time driving throughout the territory.
• Fluent written and verbal English communication skills.

Responsibilities

• Track inventory levels and coordinate shipments and returns to ensure timely product deliveries and minimize stock issues.
• Assist with account segmentation and sales forecasting to support territory planning and maximize sales opportunities.
• Use approved materials to support sales presentations and promote product understanding and interest among surgeons.
• Work with sales representatives to identify, qualify, and follow up on leads.
• Educate practices and execute promotional initiatives that convert patients to Motiva and increase brand visibility.
• Train front desk teams and Patient Care Coordinators, and execute consumer-facing programs to improve patient engagement and practice performance.
• Serve as a primary point of contact for customer inquiries and build relationships that support customer satisfaction and retention.
• Maintain current knowledge of portfolio features, clinical benefits, and industry trends to communicate product value.
• Support surgeon training and clinical procedures through demonstrations, operating room support, product preparation, and on-site procedural assistance.
• Follow company policies, use MLR-approved materials, and comply with applicable regulations.
• Provide account management and field coverage during open territories or Surgical Sales Representative absences, including vacations and leaves.

Benefits

• Paid time off, including vacation and holidays.
• 100% employer-paid medical, dental, and vision coverage for employees in eligible positions.
• 401(k) retirement savings plan for employees in eligible positions.
• The role may qualify for short-term and long-term performance-based incentives in accordance with Company programs.

What This Job Offers

• Job Type: Full-time