Sale Associate Chicago store - John Lobb

Hermes • Chicago, IL

14h • Onsite

About The Position

John Lobb is opening a new flagship store in Chicago, a significant step in the House's expansion across the Americas. Since 1866, John Lobb has been synonymous with exceptional English craftsmanship and bespoke shoemaking excellence. This new boutique will offer clients an unparalleled experience, showcasing our legendary collections and refined accessories in an environment that honors our heritage and timeless elegance. We are seeking an outstanding Store Director to lead this exciting opening. At the helm of a team of two Sales Associates, this individual will establish a strong local presence and embody the values of excellence and savoir-faire that define the John Lobb spirit. This is a sales role dealing with John Lobb’s discerning and demanding international clientele. The position entails involvement in all aspects of daily boutique life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks. The successful candidate will be expected to be able to maximize sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.

Requirements

• Previous experience (3 years minimum) in high-end/luxury international retail contexts
• Excellent communication skills: written and oral English
• Some experience of retail administration.
• Possess a sophisticated approach to selling and customer relations.
• Be a team player.
• Be dynamic, flexible and adaptable.
• Be proactive and focus on performance.
• Possess good problem-solving skills.

Nice To Haves

• Experience in the shoes / men’s clothing sector would be a plus
• Fluency in another language would be a strong advantage
• A basic understanding of CRM, databases and e-commerce would be a plus.

Responsibilities

• Act as a member of the sales team offering excellent customer service, developing and maximizing sales opportunities whilst ensuring customer retention.
• Develop an in-depth knowledge of all John Lobb’s products: their features and benefits.
• Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times.
• Deal with customer queries and correspondence.
• Ensure and participate in excellent aftersales and sales support activities.
• Maintain a constant knowledge of the stock that is available in the store and elsewhere.
• Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager.
• Participate in the stock ordering, receiving and maintenance processes.
• Contribute to the compilation, maintenance and utilization of an accurate customer database in support of CRM initiatives.
• Take part of security activities within the company’s guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk.
• Liaise with the wider John Lobb team as necessary in support of the store’s requirements.
• Undertake projects and responsibilities at the direction of the Manager.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision, Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• Various voluntary benefits such as flexible spending accounts, voluntary life insurance
• Product discount and EAP resources
• Access to Family Building Support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed