Sales Associate

COS • Los Angeles, CA

2d

About The Position

The Sales Associate, referred to in the posting as a Sales Advisor, welcomes customers and provides high-level service throughout the shop. The role involves initiating conversations, assisting customers at the cash desk and in fitting rooms, and helping across the sales floor. The associate also processes deliveries, replenishes stock, and merchandises garments. Working with the team, the associate creates welcoming shopping experiences and offers genuine, proactive assistance. Previous customer-service experience and familiarity with fabrics are helpful but not mandatory.

Requirements

• Enjoy engaging with people and be committed to excellent customer service.
• Be adaptable and responsive to changing priorities and customer requests.
• Take initiative and complete work proactively and with quality.
• Communicate clearly and listen actively to understand others’ perspectives and needs.
• Be open to feedback and eager to learn and develop.
• Have enthusiasm for the brand and collection and enjoy sharing it with customers.
• Be willing and able to work varied hours, including evenings and weekends.

Nice To Haves

• Previous customer-service experience.
• Familiarity with fabrics.
• Previous retail experience and understanding of store operations and customer service.
• Confidence advising customers on fashion trends, materials, and sizing.

Responsibilities

• Welcome and engage customers, providing high-level service throughout the shop.
• Assist customers at the cash desk, in fitting rooms, and on the shop floor.
• Process deliveries and replenish stock.
• Merchandise garments on the shop floor.
• Offer genuine, proactive assistance and advice to customers.
• Work collaboratively with the team to create welcoming shopping experiences.

Benefits

• 25% staff discount across H&M Group brands, in-store and online.
• H&M Incentive Program (HIP).
• Employee Assistance Program.
• Vacation/wellness, holiday, and parental pay.
• Commuter benefits.
• Pet insurance (enrollment).
• Additional voluntary benefits.
• Development opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed