Sales Associate Part Time

Kenny Queen Hardware & Supply•Ashland, KY

About The Position

The Sales Associate provides prompt, courteous customer service by engaging customers, identifying their needs, and suggesting project requirements. The role supports store operations by helping unload and put away merchandise, restocking and organizing displays, mixing paint, cutting keys, handling transfers and special orders, and assisting customers with large or heavy items. Associates follow the S.A.L.E.S. process, promote the Ace Rewards program, keep informed about promotions, and help address customer concerns, involving a manager when needed. The position also involves teamwork, participation in store communications and daily huddles, sharing process-improvement ideas with management, and assisting with peer training and development. Employees are expected to maintain a neat and professional appearance and wear a red vest, name tag, radio, and headset. Duties may change based on business needs and may include other assigned tasks.

Requirements

Strong verbal and written communication skills, with the ability to communicate professionally with customers and team members.
Exceptional customer service skills and the ability to provide prompt, friendly, and attentive service.
Strong organizational skills and willingness to learn.
Demonstrated ability to work as a team player and interact with customers of varied socioeconomic levels, employees in different company roles, vendors, and guests.
Regular and prompt attendance.
Ability to work a flexible schedule that may include nights, days, and weekends.
High school diploma or GED, or an equivalent combination of education and experience.
Must be at least 18 years of age.
Ability to stand for extended periods, walk, reach, and bend to perform job duties.
Ability to move and handle merchandise and fixtures weighing up to 80 pounds.

Responsibilities

Engage customers, determine their needs, and suggest project requirements while providing prompt and courteous service.
Help unload incoming trucks and put away merchandise as arranged by management.
Execute daily operational goals and priorities with urgency and attention to detail.
Share ideas for process improvement with management and cooperate as part of the team.
Restock merchandise displays, mix paint, cut keys, remove promotional bin tags after sales events, and update price tags as required.
Handle transfers and special orders for non-stock items.
Clean, neaten, and organize products as assigned.
Demonstrate the S.A.L.E.S. process.
Assist customers with simple complaints or concerns and involve a manager as needed.
Promote the Ace Rewards program and inform customers about promotions, advertising, sales, and events.
Assist customers with large or heavy items as needed.
Participate in store communications, initiatives, and daily huddles.
Assist with training and developing peers.
Maintain a neat and professional personal appearance and wear the required red vest, name tag, radio, and headset.
Perform other duties as assigned.